We rely on emotions to make good decisions and prioritize information. Non-verbal communication transmits emotion. If we ignore the emotion, we also ignore more than 90% of human communication. If you can identify an emotion as it is displayed, the intensity of negative emotion decreases. When you fail to acknowledge emotion or prevent its revelation, the intensity increases. You can "feel" when this happens on a team.
Learning more about your emotional intelligence is an empowering process. It builds internal strength. The more inner strength and knowledge you have, the greater your ability to be effective, compassionate, understanding and empathic. Some authors refer to this competency as "Empowerment" and "Recognition."
Developing your emotional intelligence is key to managing personal, work-related and team conflict.
Thursday, January 28, 2010
Self Management
At the end of the day, the pinnacle of competency is self management, managing one's own emotion...
I'm working on the final preparations for a client team building event. We will spend a good deal of time on "emotional intelligence." It's not an oxymoron. Fundamental skill for high performance teams.
"To see what isn't shown.
To hear what isn't said."
I'm working on the final preparations for a client team building event. We will spend a good deal of time on "emotional intelligence." It's not an oxymoron. Fundamental skill for high performance teams.
Wednesday, January 27, 2010
Memory Lane!
Just posted the prior blog when a colleague at an important NGO sent me this link.
It's a great flashback through the past half century, with music and pictures. Sit back and enjoy a review of 50 years of history in less than 3 minutes! Thanks to Billy Joel and some guy from the University of Chicago with time to Google!
It's a great flashback through the past half century, with music and pictures. Sit back and enjoy a review of 50 years of history in less than 3 minutes! Thanks to Billy Joel and some guy from the University of Chicago with time to Google!
Home Search for Expatriates in Mexico
Today I received a welcome e-mail from a former colleague at Mayflower International. Mayflower is where I got my start in the Relocation - Expatriate Management business. If I say so myself, we were way ahead of our times. The only relocation company that insiders knew about in those days was PHH HomeEquity - they offered mostly domestic relocation services.
Tony Waugh, a fellow Irishman who headed Mayflower's International division recruited me from the HR Consulting company I worked at in New York City. Together we set up a truly innovative relocation program we called "Attaché Services." Clever name! "Attaché is a French term in diplomacy referring to a person who is assigned ('attached') to the administrative staff of a higher placed person or another service or agency." We offered ancillary international relocation services to the 4,000 or so international executives we moved every year. We had a very successful run until United Van Lines acquired Mayflower Transit. I worked with Bob at United's Fenton, MO headquarters for about a year before I was recruited by Prudential Relocation. 10 years later I formed Keogh & Associates Consulting, LLC. (Big firm knowledge, small firm charm!).
Back to the e-mail from my former colleague. He asked me if I could recommend a provider of destination services in Mexico City to one of his clients. I made a mental note: "Do a better job of marketing your services, Jack!. Not good when a colleague and friend doesn't know what you do."
I told my buddy that Keogh & Associates has its own people in Mexico City – ranging from an independent Realtor who works directly with us, to a small independent destination services company we use when appropriate and a bigger, less-independent destination services company for special occasions. Mexico is an important market for us - we love Mexico, we know it well and we have the most amazing network of influential contacts.
PS = about that mental note I made to myself. Result: added this blog to the English version of our website! One of these days, I may add a blog to the Spanish version.
Tony Waugh, a fellow Irishman who headed Mayflower's International division recruited me from the HR Consulting company I worked at in New York City. Together we set up a truly innovative relocation program we called "Attaché Services." Clever name! "Attaché is a French term in diplomacy referring to a person who is assigned ('attached') to the administrative staff of a higher placed person or another service or agency." We offered ancillary international relocation services to the 4,000 or so international executives we moved every year. We had a very successful run until United Van Lines acquired Mayflower Transit. I worked with Bob at United's Fenton, MO headquarters for about a year before I was recruited by Prudential Relocation. 10 years later I formed Keogh & Associates Consulting, LLC. (Big firm knowledge, small firm charm!).
Back to the e-mail from my former colleague. He asked me if I could recommend a provider of destination services in Mexico City to one of his clients. I made a mental note: "Do a better job of marketing your services, Jack!. Not good when a colleague and friend doesn't know what you do."
I told my buddy that Keogh & Associates has its own people in Mexico City – ranging from an independent Realtor who works directly with us, to a small independent destination services company we use when appropriate and a bigger, less-independent destination services company for special occasions. Mexico is an important market for us - we love Mexico, we know it well and we have the most amazing network of influential contacts.
PS = about that mental note I made to myself. Result: added this blog to the English version of our website! One of these days, I may add a blog to the Spanish version.
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